Value Isn't New

Photo by Ximagination/iStock / Getty Images
Photo by Ximagination/iStock / Getty Images

The healthcare industry is awash in headlines about the new "value based" payment arrangements resulting from MACRA.  

Yet value isn't new.  It never went away.  Many healthcare organizations just took their eye off the ball when it comes to the customer experience that precedes or follows the medicine.  But don't judge -- it happens often... taxis disrupted by Über, PCs overtaken by Macs, shopping malls killed by lifestyle centers.

It's a slow fade.  Research is easy to cut.  Good results for organizational leaders, make for skepticism things need to change.